Rick Rafferty {2K-LION}Sr. Services Product Manager, Global Customer Service
Greater New York City Area
Sr. Services Product Manager, Global Customer Service
Managing Principal
Senior Vice President, Technical Support
Management Consultant - via PTS Consulting Group, NYC
Director, BlackBerry Customer Support Operations | Customer Technical Support Operations
Director, Worldwide Network Customer Support Operations
Director, Global Customer Network Support Operations & IT
Technical Director, Customer Care Maintenance Operations (NOC)
Sr. Manager, Systems Testing | Technical Manager, Network Engineering | Sr. QA Engineer
Kean University
Recommendations: 17
Strategic Technology...
P&L Responsibility
Department Budgeting
Forecasting
Team Building
Team Leadership
Vendor Relationships
Vendor Management