Heather Hartsog-MooreSr. Manager, Process Engineering
Greater Nashville Area
Sr. Manager, Process Engineering
Sr. Manager, Billing Operations
Sr. Manager, Billing Architecture
Sr. Manager, CSR Apps
Project Coordinator
Product Manager – Call Center Applications
Product Manager
Service Quality Integration Analyst – Call Center
Service Quality Integration Analyst
Applications Specialist/Business Analyst – ASG XChannel Team
Applications Specialist/Business Analyst
Personal Service Network Extended Resolution Center (ERC) Analyst / Deloitte On-Line-Deloitte Resour
Operations Specialist – US Deloitte On-Line Deployment Team
Personal Service Network First Response Center (FRC) Analyst / Call Flow Administrator (CFA)
Senior Support Analyst
Appalachian State University
Appalachian State University
Recommendations: 13
Process Improvement
Business Analysis
Business Process Improvement
SDLC
Change Management
Project Management
Vendor Management
SharePoint