Heather Kas-ShamounNetwork Consulting Engineer
Greater Detroit Area
Network Consulting Engineer
Operations Readiness Analyst \ Technical SME - Unified Communications Services
Unified Communications Concept to Production Operations Analyst
Unified Communications 3rd Level Operations - Leveraged Cisco Customers
Unified Messaging Support - Dow Chemical Company
Remote Desktop Management - Xerox Corporation
Remote User Administration - Xerox Corporation
Wayne State University
Recommendations: 1
Unified Communications
Cisco Call Manager
VoIP
Data Center
IT Service Management
Cisco Technologies
Service Delivery
ITIL