Eric ShefstadOperations Process Manager: Change, Problem, Knowledge
Greater San Diego Area
Operations Process Manager: Change, Problem, Knowledge
Sr. Operations Analyst, Metrics and Service Improvement
Regional Metrics and Reporting Analyst
NOC Business Analyst
Master Control Operator
Recommendations: 0
ITIL v3 Foundations Certified
Business Analysis
BMC Remedy
Lean Operations
Six Sigma
Continuous Improvement
Service Design
Service Operation