Jim MSAIndustry Partner
Greater Detroit Area
Industry Partner
Director, Dealer Network Development: GM Europe
Vice President, Aftersales Business Center
Director, Customer Service Organization
Principal and Consultant
Global Director, Contact Center Transformation - Global Connected Customer Experience
General Director, Customer & Relationship Services - Customer Experience
General Director, Marketing - Customer Care & Aftersales
Marketing Director- Accessories & GM Performance Parts
Central Michigan University
IMD (International Institute for Management Development) - Business Programs
Central Michigan University
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