Norah HansenDirector, Practice Administration
Greater Boston Area
Director, Practice Administration
Project Manager/Contact Center Operations/Franchise Support
Senior Project Manager
Director of Client Experience
Program Manager, Learning & Development Team
Senior Solutions Consultant - VMware Channel Manager
Director, Client Operations/Workforce Management
Associate Director, Live Channels: Consultant to The New York Times/Marketing & Service Delivery
Subject Matter Expert, Interaction Center/CRM Applications
Senior Director, Call Center/Telesales Group & Project Manager, Operations/Fulfillment Center
Customer Service Manager, US & Canada
Deputy Operations Manager
The University of Connecticut
Centenary College
Recommendations: 4
Process Improvement
SaaS
Salesforce.com
CRM
Vendor Management
Program Management
Call Center
Strategic Partnerships