Prime Performance

Prime Performance captures the voice of the customer, using that feedback to energize behavior change and create a shared vision of consistent service excellence throughout your team. After conducting over 5 million consumer interviews, we’ve found bank & credit unions focused on improving the customer experience gather more deposits, increase customer loyalty and improve the likelihood of cross-sell & referrals. Headquartered in Denver, Prime Performance has worked across the United States with some of the best-known financial institutions in the country. We’ve collaborated with bank leaders and employees to create customer experiences that drive sustained gains in profitability. Since we began in 1989, we’ve pioneered and perfected methods of measuring client satisfaction. Along the way, we’ve gained a broad – and deep – knowledge about customer attitudes and expectations.