Disney Institute

For over 30 years, Disney Institute has offered professional development and training to help others learn the Disney approach to customer experience. Our expertise is rooted in Disney's time-tested business insights and core areas of focus, including leadership excellence, quality service, and employee engagement (workplace culture). Whether it’s individuals, teams or entire organizations, Disney Institute helps train professionals and collaborate with organizations around the world to help them improve their own customer experience. Disney Institute offers Professional Development Courses in a variety of formats, including Online Live Courses, On-Demand Courses and Onsite Courses at Disney destinations. For groups or organizations, Disney Institute offers collaborative Advisory Services for entire organizations and private presentations for Chambers of Commerce, Colleges/Universities, Professional Associations and Convention events held at Disney destinations worldwide. What makes us different? We take you well beyond learning textbook theory ... to be able to benchmark proven best practices directly from a world-renowned business leader. Our learning experiences at Disney destinations include field experiences outside of the classroom into the business operations of Disney Parks and Resorts to explore our “living laboratory.” Participants are able to observe firsthand how our methodologies are operationalized in real life, and how they can be adapted or applied to any industry. Learn more: http://bit.ly/2QGZjKP