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11-50 employees
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Computer Software
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27th Main Road, 480, 18th Cross Road, HSR Layout, Enzyme Tech Park, Bangalore, Karnataka 560100, IN
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Companies today are increasingly providing Support - both internally and externally - on Slack and Teams. The ad-hoc use of triage channels and customer Slack rooms creates problems of missed responses, lack of service metrics and anxiety for all the responders who individually keep scanning Slack rooms.
ClearFeed converts Slack channels into a single queue of requests, uses AI to flag requests that need a response, allows responders to update status of requests and assign ownership and make sure all requests are closed out. Integrations with tools like Zendesk, Jira, Freshdesk, Salesforce et al allow agents to handover or link Slack requests to other enterprise tools and close the loop back on Slack when issues are solved therein.
We have been helping the world's leading companies like Atlan Data, Accryl, Chronosphere, Benlabs, Sprinto, MindsDB, TestRigor in scaling customer support, engineering escalations and IT helpdesk on Slack.
We were founded by experienced managers and second-time entrepreneurs and are based out of Bangalore, India.
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ClearFeed Email Formats | Example Email Formats | Percentage |
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{f}{last} | [email protected] |
75.00%
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The widely used ClearFeed email format is {f}{last} (e.g. [email protected]) with 75.00% adoption across the company.
To contact ClearFeed customer service number in your country click here to find.
Joydeep Sen Sarma is the CEO of ClearFeed. To contact Joydeep Sen Sarma email at [email protected], [email protected] or [email protected]. Or you may call +1.6504501174
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