Actifai

Actifai is the only AI-powered customer engagement platform that allows cable, media, and telecom providers to match individual customers with a single optimized offer. Maximizing customer satisfaction and lifetime value begins with presenting subscribers the offer that’s right for them, based on their circumstances, intended use, and alternatives. Our unique approach, using proprietary data, machine learning, and artificial intelligence to identify a single recommended offer for individual customers, has increased providers’ ARPU by an average of 12% since the day we launched. Under Actifai’s hood are four technology building blocks shaped for real-life users, improving the customer and agent selling experience on day one. 1. Data Discovery - Unparalleled access to proprietary data, combined with technology that gathers external information key to customer decision making, all in real-time 2. Machine Learning - Expertly designed machine learning models that analyze each unique customer situation against over a million previous customer offers and buying outcomes 3. AI Decisions - Powerful AI identifies the single offer recommendation best suited to an individual customer and optimized for conversion, ARPU, and CLTV 4. Dynamic Rationale - Descriptive selling points, contextually tailored to an individual, provide the rationale that motivates customers to choose the offer that’s been recommended to them Across tens of thousands of daily customer engagements, our platform's technology has helped providers gain an edge in acquisition, increase average basket size, retain customers profitably, improve online conversion, and win in new markets. We measure ourselves by our customers’ success – that’s why we’re proud of the results they’ve achieved. - 22x average ROI - Up to 30% conversion improvement - 12-17% year-one customer retention lift - up to 14% ARPU boost - 2x add-on sales increase 100% of customers who’ve piloted Actifai have rolled out our technology.